Questions and Answers about Jedi-Robe.com The Star Wars Shop

GENERAL RETURNS POLICY

GDPR Compliance and Privacy Policy

GENERAL FAQ

• Will I receive an order confirmation email?
• Can I track my order once I have paid?
• Are my personal and payment details secure?
• What payment types do you accept?
• Can I pay via bank transfer?
• When can I expect my order to arrive?
• I ordered the wrong size, can I exchange it?
• I have received a damaged or incorrect item.
• I have placed an order by mistake.
• I have placed multiple orders but only need one.
• I have received a payment request for an order I do not want.
• I have received an order confirmation email, but have not paid.
• How do I know if an item is in stock?
• Do you ship internationally?
• Can I collect my order in-store?
• What currency can I use to pay?
• I have forgotten my password and cannot login.
• Why open a Customer Account?
• I still have an unanswered question.

GENERAL FAQ

Will I receive an order confirmation email?

Yes, your user account login details and an order confirmation will be sent by email as soon as you complete your purchase. When you login, you will have access to a number of registered Customer Account facilities.

Can I track my order once I have paid?

Yes, as soon as your order is dispatched, you will receive an email with the tracking information for your purchase.

Are my personal and payment details secure?

Yes, We operate under the General Data Protection Regulations (GDPR) which came into effect on 25th May 2018.

The information you provide to us will be held on secure Jedi-Robe.com servers. We only collect information about our users as provided to us during the registration or purchasing process, which you agree to supply to us as accurate. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and Items purchased detail only.

You have the right to withdraw your consent at any time. You also have the right to ask for a copy of the personal data we hold on our system.

Jedi-Robe.com does not store your credit or debit card details on its servers, this information is held securely by PayPal. Jedi-Robe.com does not require you to create a Customer Account before you place an order; account information can be changed or removed by using your login and password.

What payment types do you accept?

We accept all major international credit and debit cards and we use PayPal to process your payment securely.

We also take orders and payments on the telephone and can accept bank transfers. Contact us by clicking HERE.

Can I pay via bank transfer?

We do accept bank transfers as a method of payment.

If you would like to pay via bank transfer, please contact us by clicking HERE.

When can I expect my order to arrive?

We aim to dispatch all items within 48 hours. Armour parts and Special Order items will take longer. Please check the product listing for more information.

Usual shipping times are as follows:

Within the UK: 1-2 working days
Europe: 3-5 working days
International: 5-7 working days

I ordered the wrong size, can I exchange it?

Yes, please read our exchanges policy HERE.

I have received a damaged or incorrect item.

Please contact us immediately by clicking HERE.

I have placed an order by mistake.

Please contact us to cancel your order by clicking HERE.

I have placed multiple orders but only need one.

Do not worry, our system will automatically cancel the previous orders and will only process the paid-for order. Our system will not allow you to be charged more than once for the same order.

I have received a payment request for an order I do not want.

Our system automatically sends an unpaid reminder and payment link email. Please contact us and we will cancel your order.

I have received an order confirmation email, but have not paid.

If you place an unpaid order, within 24 hours you will receive an email from us assisting you with your payment transaction.

Alternatively, you can contact us by clicking HERE.

How do I know if an item is in stock?

If the product is listed as IN STOCK and you are able to select a size from the drop down menu, then we can send you the item straightaway.

Do you ship internationally?

You will be pleased to know that we ship worldwide.

Can I collect my order in-store?

Yes. If your order has not been dispatched, you can contact us HERE to arrange an in-store collection from our London Store. Please click HERE for directions.

What currency can I use to pay?

All of our transactions are conducted in UK£ Sterling (GBP). Your card issuer will convert the amount to your local currency based on the current daily exchange rate.

We display prices in GBP (£), EUR (€) and USD ($) as a guide for our international customers. Please be aware the final price may differ slightly.

I have forgotten my password and cannot login.

Please contact us for a reminder by clicking HERE.

Why open a Customer Account?

Opening a customer account is not compulsory. When you open a Customer Account, you can save time when placing an order, see the status of past orders and track them from within the Customer Account, and occasionally receive the latest news on products, services, and events at Jedi-Robe.com.

We operate under the General Data Protection Regulations (GDPR) which came into effect on 25th May 2018.

Account information can be changed or removed by using your login and password.

I still have an unanswered question.

We are always happy to hear from our customers and to answer any questions you may have. Please contact us by clicking HERE and we will try to get back to you within 24 hours, if not sooner.

REPLICA COSTUMES FAQ

What sizes are your costumes available in?

Our replica costumes are available in Medium, Large and XL. Please check each individual costume for measurements.

Can you custom-make a costume for me?

We are a retailer and are unable to offer any bespoke tailoring or modifications.

I cannot select the size I want.

If the size you want is out of stock, please contact us HERE.

Are your costumes accepted by the 501st and Rebel Legion?

Please read our guide to costuming groups HERE.

Are your costumes available to hire?

We are unable to hire out any of our costumes.

How do you clean your costumes?

We recommend handwash or dry clean. Our Jedi Robes and tunics can be machine washed on a gentle 30 degree cool/handwash/delicate cycle with a non bio detergent. Hang and leave to air dry. Do not tumble dry. Reshape while damp if necessary. Press with a cool iron. Wash robes and tunics separately.

Do you have any pictures of customers wearing your costumes?

We have a gallery of photos and reviews HERE.

TOYS, GIFTS, GAMES AND COLLECTABLES FAQ

Can you order a particular figure for me?

We are unable to source particular action figures. Our stock is updated frequently, so please keep checking our website.

Do you sell vintage (1977-1983) Star Wars figures?

We do sell boxed vintage figures and vehicles. These are not listed on our website, but are available in store. Please contact us for more information by clicking HERE.

Do you sell loose Star Wars figures and vehicles?

All of our figures and vehicles are boxed and sold as new unless otherwise stated in the product description.

Do you buy Star Wars figures and vehicles?

We are always interested in collections of at least twenty figures/vehicles. They MUST be in mint condition and in their original packaging; we do not deal with anything loose. Please email us details of your collection in the following format:

How many - Collection - Brief description (eg 10 x POTFG carded action figures)

Please do not list each item individually or send photos.

Do you buy Star Wars memorabilia or actual film props?

We are a toy and fancy dress costume retailer and are unable to deal with memorabilia or film props. There is a specialised market for these kind of items.

Do you offer Jedi-Robe.com Gift Vouchers?

Our Jedi-Robe.com Gift Vouchers are available HERE.

GENERAL RETURNS POLICY

At Jedi-Robe.com we want you to be 100% satisfied with your purchase. If for any reason something is not right, or you change your mind, please let us know as soon as possible and we will help you.

If you receive a damaged or faulty item, please return it to us as outlined below and we will offer you a replacement or a refund.

To return an item, we kindly ask that the item be sent to us clearly marked RETURNS, unused in its original packaging. Please include a copy of your order and order ID plus any instructions you wish us to carry out. Returns should be received within 30 days of purchase. Our returns address is:

RETURNS
www.Jedi-Robe.com - The Star Wars Shop
262 Church Road
Northolt
Middlesex
United Kingdom
UB5 5AW

We are unable to cover any shipping costs incurred.

Please note that all exchanges and re-sends for UK orders incur a postage fee.

If you wish to exchange an item, please return the item as above. Please include your order ID and details of what you would like to have the item exchanged for.

Please note that additional postage costs may be incurred for exchanged items that are not damaged or faulty.

If you wish to return an item for a Refund, please send it back to us as above including your order ID and stating the reason you wish to be refunded. Once we receive your item, please allow up to 5 working days for the transaction to appear in your account.